Tom Smith (T.A. Smith Heating & Plumbing) replaced a leaking shower pump for me, no problem with the work done however he charged me 370 (exc. VAT) for the pump without providing a receipt, saying he didn't get one and would check at home and send on. I now realise it was too trusting of me to pay paid him without proof of purchase at it turns out the pump costs 150 less than this including VAT. Tried to call and email numerous times as I first thought it was an honest mistake. He blocked my phone number and never replied to an email. He also charged an extra hour of labour saying he had to wait at his house for a part to be delivered, I hadn't agreed to that and would have got the part myself if I'd known but at the time was grateful for him having done the work. Having to pursue through Citizen's Advice for the over charging of the part and registering a complaint with the Chartered Institute of Heating & Plumbing engineers for him never having provided the paperwork I need for the part guarantee. If he completely ripped off me off he'll likely do it to others.
T A Smith Heating & Plumbing Ltd is a UK Plumber based in Saffron Walden, East of England. T A Smith Heating & Plumbing Ltd is located at 69 Ashdon Rd, Saffron Walden CB10 2AQ, UK.
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